Terms of Service

These terms govern your use of brandmarkprintmedia.com, operated by Brandmark Print Media ("Brandmark", "we", "us"), based in Nairobi, Kenya. By browsing this site, adding items to your cart, or submitting a quote request, you agree to these terms.

1. How ordering works

This website is a catalogue and enquiry tool, not an automated checkout. Adding products to your cart and submitting the checkout form, or submitting a service enquiry, opens WhatsApp with your details pre-filled as a message to our business number. No order is confirmed and no payment is taken until you send that message and we reply confirming price, availability, specifications and turnaround time. Prices shown on this site are indicative and may be adjusted based on final artwork, quantity, materials, or delivery location.

2. Quotes and custom work

Pricing guidance shown on service pages is an estimate based on typical jobs of that type. Every custom branding, signage, printing or vehicle-wrap project is quoted individually once we've reviewed your specifications, artwork and site (where relevant). Custom and bulk orders generally require a 50% deposit before production begins, with the balance due on completion or before delivery/installation, unless otherwise agreed in writing.

3. Payment

Payment is arranged directly with our team via the channels we confirm on WhatsApp (e.g. M-Pesa, bank transfer). This website does not process or store payment card information.

4. Turnaround, delivery and installation

Turnaround times stated on this site are typical estimates and begin once artwork is approved and, where applicable, a deposit is received. Delivery fees for items outside our standard pickup location are confirmed separately based on distance. Installation of signage or vehicle branding is scheduled by mutual agreement and may be affected by weather, site access or approvals outside our control.

5. Artwork and intellectual property

You are responsible for ensuring you have the right to use any logo, image, text or design you send us for printing, signage or branding, and to indemnify us against any claim arising from artwork you supply. Original design work created by Brandmark specifically for your project remains our intellectual property until paid for in full, after which usage rights transfer to you for that project. Content, photography, and branding on this website belong to Brandmark Print Media and may not be reproduced without permission.

6. Product accuracy

We describe products and materials as accurately as possible, but colours may vary slightly between screen display and printed or fabricated output due to monitor calibration and material finish. Product photography reflects the general style and quality of the item; custom branding elements shown are illustrative unless you supply your own artwork.

7. Cancellations and refunds

Orders may be cancelled without charge before production begins. Once production has started on a custom or bulk order, deposits are non-refundable as they cover materials and labour already committed. Catalogue shop items may be cancelled prior to dispatch; once dispatched or collected, returns are handled case-by-case, particularly for personalised or custom-branded items which cannot be resold.

8. Limitation of liability

To the extent permitted by Kenyan law, Brandmark's liability for any claim arising from an order is limited to the value paid for that order. We are not liable for indirect or consequential losses, including loss of business or anticipated profit, arising from delays or issues outside our reasonable control.

9. Governing law

These terms are governed by the laws of Kenya. Any dispute arising from use of this website or an order placed through it will be subject to the jurisdiction of the courts of Kenya.

10. Contact us

Questions about these terms can be sent to info@brandmarkprintmedia.com or via WhatsApp at +254 719 855331.