Privacy Policy

Brandmark Print Media ("Brandmark", "we", "us") operates brandmarkprintmedia.com. This policy explains what information we collect when you browse our shop, request a quote, or place an order, and how we use it. By using this site you agree to the practices described here.

1. Information we collect

We collect information you provide directly to us, specifically:

• Order and quote details — your name, phone number, email address (optional), delivery address (if requesting delivery), and details of the products or services you enquire about, submitted through our cart checkout or service enquiry forms.
• Artwork and files — logos, designs or reference images you send us for a print, signage or branding job.
• Cart contents — items you add to your cart are stored locally in your browser (via localStorage) so your cart persists between visits. This data stays on your device and is not sent to our servers until you submit an order.

We do not collect payment card details through this website — no on-site checkout or payment processing takes place here.

2. How your order reaches us

When you submit the cart checkout form or a service enquiry, this site opens WhatsApp with a pre-filled message containing your details and order/enquiry summary, addressed to our business WhatsApp number. Sending that message is a separate step you control — the information is transmitted to us via WhatsApp (operated by Meta Platforms, Inc.), subject to WhatsApp's own privacy policy and terms, not this site directly.

3. How we use your information

• To respond to quote requests and confirm order details, pricing and timelines
• To produce, fulfil and deliver or arrange pickup of your order
• To communicate with you about an active or past order
• To improve our products, services and this website

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Data retention

We retain order and communication records for as long as reasonably necessary to fulfil your order, handle any warranty or dispute, and meet our accounting and tax obligations under Kenyan law. Cart data stored in your browser remains until you clear it or clear your browser storage.

5. Your rights

Under the Kenya Data Protection Act, 2019, you have the right to access, correct, or request deletion of your personal data held by us, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.

6. Cookies and local storage

This site uses your browser's local storage to remember the contents of your shopping cart between visits. We do not use tracking cookies or third-party advertising trackers.

7. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "last updated" date at the top of this page will reflect the most recent revision.

8. Contact us

Questions about this policy or your data can be sent to info@brandmarkprintmedia.com or via WhatsApp at +254 719 855331.